Privacy Policy

Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our services, or make purchases from our online FMCG store.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website.

Information We Collect

We may collect different types of information to provide and improve our services efficiently.

Personal Information

Personal information may include, but is not limited to:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Company details (for wholesale or B2B clients)

• Payment-related information (processed securely via third-party providers)

This information is collected when you place an order, contact us, create an account, or subscribe to updates.

Non-Personal Information

We may also collect non-identifiable data such as:

• Browser type and device information

• IP address

• Pages visited and time spent on the site

• Referral sources

This data helps us understand user behavior and improve website performance.

How We Use Your Information

The information collected is used strictly for legitimate business purposes, including:

• Processing and fulfilling orders

• Managing customer accounts

• Responding to inquiries and customer support requests

• Improving website functionality and user experience

• Sending transactional updates and service-related notifications

• Marketing communications (only with user consent)

• Legal compliance and fraud prevention

We do not sell, rent, or trade personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance browsing experience and analyze traffic.

Cookies help us:

• Remember user preferences

• Improve site navigation

• Measure website performance

• Deliver relevant content

Users can manage or disable cookies through browser settings. Disabling cookies may limit certain website features.

Sharing of Information

We may share your information only when necessary and under strict confidentiality.

Service Providers

We may share data with trusted third-party service providers such as:

• Payment gateways

• Shipping and logistics partners

• Email communication platforms

• Website analytics tools

These partners are contractually obligated to protect your data and use it solely for service delivery.

Legal Requirements

We may disclose personal information if required to do so by law, court order, or regulatory authority, or to protect our legal rights and prevent fraudulent activity.

Data Security Measures

We implement appropriate technical and organizational security measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction.

Security practices include:

• Secure server infrastructure

• SSL encryption

• Restricted data access

• Regular system monitoring

However, no method of transmission over the internet is completely secure. While we strive to protect your data, absolute security cannot be guaranteed.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Order processing

• Legal and accounting requirements

• Dispute resolution

Once data is no longer required, it is securely deleted or anonymized.

User Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Request correction or updates

• Request deletion of your data

• Withdraw consent for marketing communications

• Restrict or object to data processing

To exercise these rights, please contact us through the details provided on our Contact Us page.

Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe that a minor has provided personal data through our website, please contact us immediately so appropriate action can be taken.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external sites.

Users are encouraged to review the privacy policies of any third-party platforms before sharing personal information.

International Data Transfers

As a global FMCG platform, your information may be stored or processed in different countries where our partners or servers are located.

By using our website, you consent to the transfer of your data across international borders, subject to applicable data protection laws.

Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately.

Continued use of the website after updates indicates acceptance of the revised policy.

Consent

By using our website, submitting information, or placing an order, you consent to the collection and use of your data in accordance with this Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us via our Contact Us page. We are committed to addressing your concerns promptly and transparently.

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